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If you're having trouble, first check the FAQ on the left. If you can't find anything which solves your issue, you email me at info@strawberry-milkshake.co.uk, or ask @Election2010app or @sshrpe on Twitter. Alternatively, you can ask me a question using Formspring here.

  • Where does Election 2010 get its data from?

    Data is built from a number of sources. Constituency names and locations use data from MySociety's excellent site TheyWorkForYou.com. Candidate details use data from YourNextMP.com and UK Polling Report, and many of the candidate Twitter accounts have been found and collated by Tweetminster. Constituency hashtags use the recommended hashtags from PoliticalBetting.co.uk.

    Where inconsistencies exist between sources I have attempted to select the most accurate data.

  • I'm a candidate and my details are incorrect. Can I have them changed?

    Yes, sure. Head over to YourNextMP.com, where you'll be able to update the information on that site. Refreshed information should appear in Election 2010 within 24-48 hours.

  • Where do the live results come from?

    Live results will appear as they become available throughout election night. Information will be gathered from a variety of sources including major news outlets, Twitter, and The Guardian's Politics API. If you're at a count and know a result which isn't shown in the app, you can use the 'Submit Result' feature to let us know about it.

  • The candidates aren't loading!

    There is a small issue with loading candidates which occasionally causes the seat screen to hang with 'Loading' showing where the candidates list should be. The easiest way to fix this issue is to close the app, open it again and navigate back to the seat screen. To bookmark seats so that you can return to them quickly, tap the bookmark icon in the top right hand corner of the seat detail screen.

  • Results aren't appearing on the 2010 map

    Make sure you've updated to the latest version of the app; v1.0.1 fixes a bug with the loading of results. The results overview screen is not affected.

  • I've submitted my vote, why can't I see exit poll data?

    Thanks for submitting your vote and taking part in the exit poll. Unfortunately, according to the Representation of the People Section 66a information from the poll can't be released to the public until after polling closes at 10PM on May 6th. At that time, exit poll data will be made available both on this website and on Twitter.

    Click here for more information about exit polling.